Refund policy

Return & Cancellation Policy

We only accept returns if there is an issue with the product, such as damage, defects, or receiving the wrong item. Please note that all orders and preorders are final, as we secure these items specifically for you. We are unable to offer cancellations once an order has been placed.

Eligibility for Returns

• Returns are only accepted for damaged, defective, or incorrect items.
• Items must be reported immediately upon receipt.
• Proof of purchase (receipt) is required for all returns.

Return Shipping Costs

• If the return is due to an issue on our end (e.g., incorrect item, damaged or defective product), we will cover the return shipping costs.

How to Start a Return

To initiate a return, please email us at info@daralsaqr.com with details and photos of the issue. We will provide instructions on how and where to send your return. Items sent back without prior authorization will not be accepted.

Non-Returnable Items

We do not accept returns for:

• Items that are not damaged, defective, or incorrect
• Sale items
• Gift cards
• Custom or personalized products

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@daralsaqr.com.

Thank you for your understanding. If you have any questions, feel free to reach out.